Shipping policy


Welcome to TURE SHOP! We deliver across all seven Emirates in the UAE. Because we partner with local fulfillment and logistics networks to process your orders quickly, please review our UAE shipping terms below.

1. Order Processing & Verification

  • Order Verification: To ensure fast and accurate delivery, Cash on Delivery (COD) orders may undergo a brief verification call, WhatsApp message, or SMS.

  • Processing Time: Verified orders are processed and handed over to our local courier partners within 1 to 2 business days (Monday through Saturday, excluding public holidays).

  • Cancellations & Changes: If you need to modify your address or cancel an order, please contact us within 12 hours of placing your order at [Your Contact Email/WhatsApp]. Orders already out for delivery cannot be canceled in transit.

2. UAE Delivery Times & Zones

We deliver to all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Destination Estimated Delivery Time
Dubai, Abu Dhabi & Sharjah (City Limits) 1 to 2 Business Days
Ajman, RAK, Fujairah & Umm Al Quwain 2 to 3 Business Days
UAE Remote / Out-of-Delivery Areas (ODA) 3 to 5 Business Days

Note: Delivery schedules may shift slightly during UAE public holidays, national celebrations (e.g., Eid holidays), or severe weather conditions.

3. Delivery Charges & Free Shipping

  • Standard Shipping Fee: [e.g., AED 15] across the UAE.

  • Free Shipping: We offer FREE Delivery on all orders over [e.g., AED 150].

  • Remote Area Surcharge: Deliveries to designated out-of-delivery areas (ODA) may incur a small additional courier fee of [e.g., AED 20] if applicable.

4. Cash on Delivery (COD) Policy

  • Cash on Delivery (COD) is available for all UAE orders up to a maximum order value of [e.g., AED 2,000].

  • Please ensure you have the exact amount in UAE Dirhams (AED) ready for the courier agent upon arrival.

  • Note: Couriers require payment to be completed prior to hand-off of the sealed package. For returns, exchanges, or missing items, please refer to our Return & Refund Policy.

5. Tracking Your Shipment

  • As soon as your order leaves our UAE warehouse, you will receive an SMS/WhatsApp update containing your tracking link and courier details.

  • You can track the status of your parcel directly through the courier’s portal using your unique tracking number.

6. Delivery Attempts & Failed Deliveries

  • Our courier partners will attempt delivery up to 2 times.

  • If you are unavailable, the courier will reach out via phone or WhatsApp to reschedule.

  • Parcels returned to our warehouse after failed delivery attempts may require re-shipping fees or order pre-payment prior to dispatching again.

7. Damaged or Missing Items

  • If your parcel arrives damaged or tampered with, please record a quick video/photo before opening and notify us within 48 hours at

    support.tureshop@gmail.com
    We will review the claim and issue a free replacement or store credit promptly.

Customer Support

Have questions about your delivery? We are here to help!

  • Email:

    support.tureshop@gmail.com

  • Support Hours: Monday – Saturday (9:00 AM – 6:00 PM GST)